Mx. Neat and Tidy Customer Privacy Notice

 

Registered name: JdS Consulting Ltd.

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This privacy notice tells you what to expect us to do with your personal information.

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• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• How to complain

Contact Details

Email - hello@neat-tidy.co.uk

What Information We Collect, Use, and Why

I collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Usage data (including information about how you interact with and use our website, products and services)

• Information relating to compliments or complaints

• Video recordings

• Records of meetings and decisions

• Website user information

I also collect or use the following information to provide and improve products and services for clients:

• Health information

I collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

• Addresses

• Purchase or service history

• Account information, including registration details

• Marketing preferences

I collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Addresses

• Profile information

• Marketing preferences

• Purchase or account history

• Website and app user journey information

I collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

• Client account information

I collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Account information

• Purchase or service history

• Video recordings of private or staff only areas

• Photographs

• Customer or client accounts and records

• Financial transaction information

• Correspondence

• Location data

I also collect or use the following information for dealing with queries, complaints or claims:

• Health information

Lawful Bases and Data Protection Rights

Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis I rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask me to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask me to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When I use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, I must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

My Lawful Bases for the Collection and Use of Your Data

My lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – I have to collect or use your information so I can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – I'm collecting or using your information because it benefits you, my organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • I collect this information because knowledge of a person's health situation enables us to tailor our services accordingly.

My lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – I have to collect or use your information so I can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

My lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legal obligation – I have to collect or use your information so I can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

My lawful bases for collecting or using personal information to comply with legal requirements:

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – I have to collect or use your information so I can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - I have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where I Get Personal Information From

• Directly from you

• Suppliers and service providers

• Third parties:

  • Estate Agents and Removal Companies

  • Nurseries

  • Residential Homes

How Long I Keep Information

I keep your information for eight years.

How to Complain

If you have any concerns about my use of your personal data, you can make a complaint using the contact details at the top of this privacy notice.

If you remain unhappy with how I’ve used your data after raising a complaint, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last Updated

2nd April 2025