FAQs

We cover the London area, Surrey and Kent. If you are outside of these areas, I can help you through virtual decluttering. The first 10 miles of my journey to/from your home/place of work are free, then charged at 45p per mile. If you have to pay for parking at your home/place of work, this will be charged to the client.

No. We will clean as we go along, however please note, that the less clean the environment, the longer it will take us to do our work. 

We can discuss this during the discovery call. We can use your own storage solutions that you already have at home or source solutions that will maximise the potential of your spaces. Storage solutions can be sourced for all budgets.

If you need to cancel, please give us as much notice as possible and we aim to reschedule your session. However, if you cancel with less than 48 hours’ notice and you do not reschedule, your deposit will not be returned.

We offer a free, 30-minute virtual discovery meeting to establish your requirements and to undertake a virtual walk-through of the space you want decluttered / organised / staged. If you would like us to visit your home / place of work, these will be charged by the hour and mileage and parking charged as appropriate. Please see prices page for details. If, following on from the face-to-face discovery meeting, you decide to proceed with booking our services, this amount will be deducted from your invoice.

We will advise you on ways to dispose of your unwanted items, through donating items to charity, recycling, or selling on platforms such as Ebay or Vinted. For anything that can't be recycled in this way, we will advise you on the most environmentally friendly way to dispose of your belongings. We will take up to 5 x standard sized bin bags of goods to a local charity shop but we are unable to take items to the refuse and recycling centre on your behalf.

It depends on the size of the space, how much stuff you have, and how fast we work together to declutter and organise. We work at your pace, but my expert recommendations, tip, tricks and tools will ensure the session is dynamic and we reach your goal in the quickest time possible.

All the work we undertake is confidential and we sign a confidentiality agreement upon taking your booking. I am registered with the Information Commissioner's office (ICO) so your personal data, such as address, phone number and email are kept in accordance with data protection policy. We are non-judgemental and sensitive in all our work. Please see our Privacy Policy for further information.

I am a member of the Association of Professional Declutters and Organisers (ADPO) and have signed their Code of Ethics. I have Public Liability Insurance & Professional Indemnity Insurance through Westminster Insurance

We don't set limits. We work with you to decide on what is working for you and what isn't, and we won't force you to throw anything away. We will recommend how best to store or display your belongings.

We ask for 50% of your session charges at time of booking. If you cancel your session and do not reschedule with less than 48 hours' notice, your deposit will not be returned.